Deliver superior service with powerful hotel software solutions
Speed up service
Built with the guest experience in mind, our hotel software speeds up every part of the customer journey from check-in to check-out.
Streamline operations
Epos Now's user-friendly software simplifies your processes. Our hotel management software lets you run your entire business from one system.
Keep them coming back
Encourage high room occupancy rates with guest relationship management tools. Key features include reputation management and hotel reservations.
The top hotel property management system
Whether you maintain a couple of vacation rentals or large hotel chains, Epos Now's hotel management software tools offer you unrivalled functionality and control.
You can control your entire business across all your locations from a single all-in-one solution. You can handle everything from room service to hotel operations to maintenance management in just a few clicks.
Our hotel management software has all the tools you need in the hospitality industry. With integrations with your favourite online booking engines, direct bookings, revenue management, front desk operations, and more, our hotel management tools set your business up for success.
Useful apps built for hospitality businesses
As an Epos Now hotel management software customer, you'll have access to hundreds of award-winning integrations through the Epos Now AppStore. With our apps and integrations, you can do everything from building your own hotel website to managing guest details to handling office operations.
- Popular hotel management software tools such as RoomRaccoon seamlessly integrate with your system
- Automate your accountancy with world-famous apps like Xero, QuickBooks, and Sage Business Cloud
- Encourage repeat guest bookings and boost revenue with loyalty integrations like Epos Now Loyalty
Give guests more ways to pay with your property management software
With Epos Now Payments, you can access a fully-integrated payment processing service. Epos Now Payments accepts all forms of payment, allowing your guests to save time and pay the way they want.
Unlike other payment providers, Epos Now Payments charges one fixed rate and accepts credit and debit cards, contactless, and online payment methods. With this revenue management tool, you'll be able to see exactly how much profit you're taking home.
24/7 support for your hotel management system
At Epos Now, we pride ourselves on the service we offer to our customers. As part of your hotel management software, you'll have access to support from our team of experts 24/7.
Our team is ready to help and will support you through the entire installation process and beyond. You'll also have access to our support center with hundreds of useful and informative pieces of content.
FAQ
- What is a hotel point of sale (POS) system?
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Hotel POS refers to the point of sale system, cash register or till designed to help a hotel make sales and manage the business. POS is sometimes called EPOS, which stands for electronic point of sale.
These days, cash registers do far more than make a record and storage spot for cash and card payments. Though all these industry terms for tills can seem a little confusing, they demonstrate the way tills have expanded to incorporate more and more business functions to the point where they are rightly called "systems".
Point-of-sale systems are now centralized platforms that feature hospitality management software. These systems can process sales, help hotels with inventory management, generate reports to help make better business decisions, store all business data, automate accountancy, run promotions and marketing, and much more.
Furthermore, a top property management system will help businesses process sales from multiple sources easily and reliably. These might include integrating with a website, booking engine, or numerous reservation management platforms.
With so many facets to businesses, till providers like Epos Now often work with business software providers to give users more options. A good example of this would be accounting software companies like Sage and Xero. The integration provides a seamless link between the point of sale and the accounting program. Data automatically appears on the accounting software for processing and management, helping a hotel business work more efficiently and spend more time focusing on guest relationship management and making sales.
- How does a POS system work?
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Take the Epos Now Complete Solution - one of our most popular POS systems.
The Epos Now Complete Solution is a cloud-based hotel management system, which means your business data is not stored on the device you use to trade. Instead, all data is stored remotely on company servers with added security and the advantage that should one of your devices suffer damage, there is no risk of data loss.
When you trade, your device can operate online or offline, but it connects to your cloud whenever possible to upload sales data in real-time and download room cost changes, guest booking information, and other changes.
A good POS system will have other key features both in terms of hardware and software to help hotel staff and managers with their daily operations.
Regardless of the hardware a hotel uses, from the moment of purchase, a new POS system will start to bring the whole operation into that system. This helps the system generate custom reports that bigger competitors in the hospitality industry use, levelling the playing field for small hotels everywhere.
- What is the best accounting and POS software?
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When the time arrives to complete your accounts and establish how much tax you need to pay or to figure out where the many expenses of your business have been documented, having a clear and simple system can save hours and days of arduous work.
Thankfully, Epos Now tills automatically document tax information based on the information you provide about your business and by keeping reports on your sales (for every year you trade using the system). Epos Now systems document daily, weekly, monthly, quarterly, and yearly reports with all information required to stay on top of your taxes easily accessible from the back office.
However, if you wish to use more specialist hospitality software with additional features or are familiar with one of the popular business accounting programs, Epos Now has partnered with Sage, Xero, and Quickbooks.
All three of these programs are very popular with hotel businesses! Epos Now customers that want to use them can make their lives much easier with an integration that automates data processing between the two platforms.
After downloading the Epos Now AppStore integration, businesses can direct where relevant parts of their data go into the accounting software. The result is at the end of the day, they have very little finance management needed and can do it all from the program they favour.
- How much does a POS system cost?
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The best POS system doesn't necessarily have to be expensive. But the best system will vary for businesses with different requirements. It's important to make your needs very clear during the sales process as this can help point-of-sale providers ensure they include everything you need and provide you with an accurate quote.
Epos Nowโs key features are always included in all packages, including a payroll system, and product, inventory, and customer management functions, in addition to the sales software.
However, hotels that wish to expand their system can choose to pay for third-party integrations such as accountancy integrations, website linking, and more. These pages all have individual pricing that Epos Now sales representatives will discuss with you during the setup process.
The Epos Now hotel system can take advantage of a number of sector-specific integrations. These apps can help integrate your business with a specific booking engine, handle front desk operations, and quickly manage reservations.
Finally, there's the question of up-front expenses. Up-front expenses can be reduced if businesses are struggling to find the capital to get started, and owners can choose to offset that cost by having slightly higher monthly payments. Epos Now also offers different deals based on which solution customers go for.
About Epos Now
Founded in 2011 by CEO Jacyn Heavens in 2011, Epos Now has since gone on to flourish in over 70 countries, providing over 60,000 businesses with a point of sale (POS) and till system they can rely on. Focusing on the retail and hospitality sectors, Epos Now have become known for its user-friendly interface, with software that can be learned in as little as fifteen minutes.
"I started Epos Now because I was a frustrated business owner. It's just not enough for POS systems to accept transactions, print receipts, create poor reports and yet be ludicrously expensive. It should be affordable, make your life easier, your customers happier and be accessible from anywhere." - Jacyn Heavens, Founder & CEO
Epos Nowโs goal is to provide simple, effective solutions to businesses of all sizes, which it uses as a guiding principle in all its product and service development. In an effort to reach this mission statement, Epos Now has focused on making innovations, such as cloud technology, accessible for local businesses. Offering a level of security, reliability, and practicality for small and medium businesses, Epos Now has made storing business data safe, without making it difficult to access.
In recent years, Epos Now have expanded from their headquarters in Norwich to open offices in Orlando, Florida in the United States, and Coolum Beach in Queensland, Australia. Epos Now have recently launched several key initiatives to help customers run their point of sale and payments in one easy-to-use system, thanks to the launch of Epos Now Payments card machines.