1.7 Refund Reasons

Refund Reasons

This section lets you process refunds and assign a reason for the refund. Most importantly, you can decide if the item will return to your inventory or not. 

To create a refund reason:

1. In the Back Office, click the Setup tab 
2. Under the Company sub-tab, click Refund Reason
3. Click Add Refund Reason on the top right
4. Assign a Description, such as “Broken” or “Standard Return”
5. Check Return to Stock if you want the item to return to the inventory
   1. If you do not, your Epos Now system will not account for the item
6. Click Add at the bottom right of the page

To delete a refund reason:

1. Find the reason on the list
2. Click the X to the right of the row
3. That’s it!

To use a refund reason:

1. When processing a refund, press the Select Refund Reason button on the product you are refunding
2. Select the relevant refund reason from the pop-up that appears
3. Press Done to apply this reason to the selected product, OR press Apply All to apply this reason to all products in the refund transaction.