Tap on to me&u: the Smart Way to Order Food and Drinks
Epos Now are excited to announce our partnership with me&u - the online ordering platform with over 10 million users worldwide.
me&u is a web-based platform that allows guests to place orders using their mobile device. It offers a fun and interactive user experience that doubles as a business automation tool for hospitality venues.
me&u is designed to make ordering smarter and help teams focus on what matters in order to deliver the best possible customer experience.
How does me&u work?
Customers follow a simple, three-step journey to place an order:
- Tap your phone on the me&u beacon or scan the QR code.
- Order both food and drinks from the fun, image-based online menu.
- Pay using your preferred digital payment platform.
Guests can order at their own pace – there’s no need to wait for a server to bring them a menu or take their order. It also eliminates a server’s travel time to the point of sale.
Plus, me&u users typically spend 30% more per order. What’s not to love?
Why so many businesses are tapping on
me&u is focused on providing a smart, intuitive solution that focuses on improving your business operations as a whole. It’s driven by dynamic AI technology to provide a full host of benefits for businesses:
- Smart upsell suggestions - increase your average transaction value with smart add-ons that appear in the checkout. Customers are suggested drinks, dips and sides that compliment items in their order.
- Enhanced tips - venues that use me&u have seen a 68% increase in staff tips since introducing the platform.
- Reduced wait times - busy kitchen? Let customers know when to expect longer preparation times before they order.
- Featured products - showcase the special of the day or highlight the chef’s pick to push focus on products with high profit margins.
How does me&u change the customer experience?
Now that we’ve covered some of the business benefits of integrating me&u with your Epos Now system, let’s look at the customer benefits.
Above all, me&u makes the ordering process quick and simple. There’s no app to download, and no flagging down staff to order another round of drinks. Since customers are invited to make an account, they can easily recall past orders and order them again at the touch of a button.
The payment process is streamlined, too. me&u want customers to focus on the good times, which is why things like grouping tabs, splitting the bill, and offering multiple payment methods come as a standard. Because me&u integrates with your point of sale, customers can still use the same loyalty rewards and points that they gathered with you before.
Pictures worth 1000 words
As part of the signup process, a me&u representative will create a digital version of your menu, and come onsite to test the ordering experience.
You’ll also receive a professional food photoshoot of your entire menu. Your online menu can contain images of each dish and will include photographs of your venue itself. These photographs will be yours to keep and use for marketing or promotional purposes.
Your online ordering platform and receipts can be fully customised to match your logos and colour scheme. This way, guests participate in a completely unified brand experience every time they visit.
Make menu edits in real-time
Things can change at the click of your fingers in a hospitality setting. Now, you can change them at the click of a button. me&u syncs effortlessly with Epos Now, allowing you to make instant changes, update stock, and review payments from one portal.
No one has time to go in and edit everything individually. Spend more time with your customers and less time managing your menu with our bulk order function that’ll make it easier to manage multiple categories all at once. The menu scheduler will save you time, with powerful features like Services, Sections and scheduled surcharges for bank holidays.
This gives you the control to adjust which seating areas are open, which menu is available at certain times of the day, and where your dockets will print out. Guests can also view the estimated prep time before they order. When their order is ready, they receive a text or email.
All menu and price changes made from your Epos Now system will automatically reflect in real-time. Take a look at some of the most advanced upsell features available that me&u businesses use:
Preselected variants
Select a variant to be the default option that is preselected for customers at your venue. This improves user flow through the menu for faster ordering and increased average transaction value. For example, 30 hot wings may be the best selling quantity, but you can preselect the 50 hot wing quantities to increase transaction value with your customers.
Recommended modifiers
Easily pick a modifier of your choice to be pinned to the top of the list and feature a ‘Recommended’ tag. You can use this feature to highlight the best selling modifier that you’d like to see an increase in sales for if you’re overstocked. Modifiers are also great for creating better commercial opportunities - if you partner with a certain brand you can draw more attention to it with a tag.
Data that’s good for the bottom line
Get hourly updates on how your venue is performing. View your daily takings and orders, and compare your previous activity in detailed reports. Track all inventory changes from one place.
Identify dining trends with aggregated data that you can use to monitor your COGS or location marketing opportunities.
Rating and feedback invitations are sent every time customers dine with you, so you know exactly how things are going.
Tap into the new hospitality movement
You’ll get a free demo tailored to your venue and staff training, as well as guidance for you and your team about how to optimise your venue for success from your dedicated account manager.
If you’re ready to take your hospitality business to the next level and you’re an existing Epos Now customer, you can install me&u today.
