Self-service kiosks for hospitality businesses
Offer your customers the ultimate level of convenience with the perfect kiosk from Epos Now. Make ordering more efficient, deliver a great customer experience, and increase your revenue.
Why choose Epos Now's self-service kiosks?
Easy to use and setup
Our user-friendly self-service kiosks sync orders to your POS system or kitchen.
Increase profitability
Spend less on staffing costs and increase upsell opportunities during the ordering process.
Higher customer satisfaction
Self-serve kiosks reduce wait times and order errors with accurate ordering.
Kiosks to automate customer ordering
Self-service systems save on costs while enhancing customer convenience. Our kiosks are an all-in-one solution for orders and payments.
- Cut down queues and customer waiting times with a self-serve kiosk
- Improve service speed with orders and sales going straight to your POS system
- Upsell extras directly to the customer during the sales process
- Collect useful sales data and build invaluable business reports
- Improve order accuracy and free up your staff to focus on preparing orders
- Sync multiple self-serve kiosks together
A self-service kiosk system that integrates effortlessly
Integrating an Epos Now self-checkout option into your business couldn't be easier. Our self-service kiosk hardware is designed to slot into your Epos Now technology and ecosystem.
- Download menus from your point of sale system and upload into your kiosk
- Shoppers receive tailored upsell suggestions while they place orders, increasing overall sales.
- All devices integrate with payment processing to make paying effortless
- Order and sales are logged in your POS software and sent to your kitchen or store
The support you need, whenever you need it
You can access our expert support team whenever you need to. Our friendly team is here to help at every step of your touch-screen kiosk journey.
- Our support team is based entirely in-house, so you never have to deal with a middleman
- Our team are available anytime between 9am-6pm GMT or via our live chat
- Upgrade to our premium support for 24/7 contact
- Have a specific issue? The team is trained in all aspects of our business so they can assist with anything you need
FAQ about a self-ordering kiosk solution
If you have any questions about our self-service kiosks or any other Epos Now solution, read our FAQ or get in touch with our expert team.
- What is a kiosk service?
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In terms of point of sale services, a kiosk machine is a specialised POS terminal that is entirely self-operated by the customer. These kiosks usually take the form of tablets or computers and are always touch-screen.
These specialised systems evolved from more traditional POS solutions and give customers greater control over the sales process. Customers are responsible for entering their orders into the system and processing the sale. This lets you save on staffing costs (although you will still need a staff member to oversee the machines should a customer need assistance) and space, without sacrificing efficiency.
- How do self-ordering kiosks work?
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In terms of the sales process, a self-service machine works in much the same ways a traditional POS. An order is entered into the system, the customer pays for their order, the system processes the transactions, and the sale is completed.
In practice, there are some key differences between the way kiosks and traditional POS systems work. The most obvious example of this is that traditional POS systems are operated by a staff member while kiosks are operated by the customer. Generally, customers using kiosks are choosing their options from a menu or catalogue, so there's no need to scan items and orders, unlike with POS systems that use barcode scanners.
In some ways, this simplifies your business. You don't need to worry about features like access control as the kiosk software doesn't need to provide back office data access, which you can access through your laptop or our mobile apps. While you can also utilise additional features such as visitor check in.
If you think Kiosks might be the right system for your location, our sales team will help you pick out the perfect option. Kickstart your kiosk project by providing your details below!
- Are kiosk profitable for my hospitality business?
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While no system is a perfect solution that guarantees profitability, kiosks can be a great option for small to mid-size operations looking to improve their take-home profits. There are several ways kiosks can be profitable for hospitality businesses.
Businesses that use traditional POS systems need employees to operate their systems and process their transactions. For a small business, keeping a lot of staff members on the schedule can become very expensive, especially if your operation expands and you need more systems and more team members to operate them. Kiosks elimate this extra cost, meaning you spend less money on labour costs.
Kiosks are also excellent upselling tools. Using in-built features, your kiosk can increase the average order size by advertising more items to your customers as they complete their order. Think of the kiosk as a kind of endless aisle, as your customers walks down the aisle (picks out their order), the kiosk shows them attractive items like extras drinks or special offers. For many customers, these extra items will be too good to pass up and add them to their order, increasing your profitability.
- How to choose a self-service kiosk?
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When it comes to choosing your own self-service solution, you should think about a few things:
- How much space do you have at my store?
- How many customers will I be serving?
- What is my budget?
- How many kiosks will I need?
When you have the answers to these questions, give us a call. Our team are POS experts and will be more than happy to help you choose the kiosk that works for you.